Feedback Express

Feedback Express is a cloud-based software platform that equips e-commerce businesses, like Amazon, eBay, Trustpilot, and many more, with the tools to manage and attract positive feedback using their smart selective requests. It provides automated feedback and product review requests that will help online sellers get ratings and reviews on their platforms to improve products, services, and relationships with customers. In this review, we will look at Feedback Express's key features, offered services, payment details, and more.

Feedback Express has a wide range of features available for online sellers to target positive feedback from their customers.

• Automated Review Requests: After a customer makes a purchase, it immediately sends them a personalized request for reviews on behalf of online sellers.

• Multichannel Integration: Feedback Express is compatible with all the main online marketplaces, such as Shopify, eBay, Amazon, and more. Online sellers can collect and manage reviews coming directly from these platforms without manual intervention.

• Customisable Email Templates: By using Feedback Express, online sellers can create and personalise email templates for solicitation of a review in a way that conforms to the voice of its brand. This software allows variability of design, content, and timing.

• Review Monitoring and Management: It allows businesses and online sellers to keep track of and manage the customer feedback into one central dashboard. This is an easy way for online sellers to respond to positive and negative reviews promptly to engage in some exchange with the customer and resolve the issue.

• Negative Review Alerts: Feedback Express automatically alerts businesses to negative reviews so they may respond quickly and resolve customers' issues. This allows sellers to tackle issues before they escalate.

• Customer Feedback Metrics: It provides reporting alternatives to online sellers for monitoring trends and analysing client feedback. Additionally, this software provides insight into customer satisfaction.

• Customisable Review Request Timing: Usually, timing for sending review requests does vary from one business to another, and on this platform that timing is customisable according to purchase types or preferences of timing or making choices to act fast. It offers flexibility to online sellers in targeting different customer segments.

• Review Display on Website: Feedback Express allows businesses to display collected reviews on their site for gaining trust from prospective customers.

• Feedback request and monitoring:  Feedback Express automatically sends review requests to customers. It checks feedback continuously and helps online sellers track customer sentiment and remediate accordingly.

• Negative Feedback Removal Requests: Feedback Express can automatically request an update on the removal of feedback in violation of Amazon policies, like comments that are not actual product feedback.

• Centralised Customer Support: Feedback Express provides a centralised customer service platform through which sellers can manage all customer communications from different marketplaces.

• Advanced Feedback Reports:  This software delivers detailed feedback reports structured on product, marketplace, or customer type to online sellers.

• Performance Metrics: Feedback Express provides a detailed report on seller performance in various marketplaces, including feedback ratings, reviews, and quick-response metrics to online sellers.

• Sign up for Feedback Express.
• Then sellers need to connect their online store and marketplaces where they sell.
• The next step is to create smart rules based on customer experience to target only satisfied customers.
• Sellers can choose from the available templates in Feedback Express, or they can create their own custom requests for reviews.
• Direct customers to whichever review platform sellers prefer for them to review their business and/or products.
• The final step is to set it on autopilot and let the reviews flow in.

• Go to the Feedback Express website.
• Select the 14-Day Free Trial, which does not require a credit card.
• Click on the "Sign Up" button.
• Sign up for the account by submitting the required details, such as email address, password, Amazon seller account, and so on.
• Once signed in, sellers can immediately use the account.
• Towards the end of the 14-day trial, sellers can check Feedback Express's pricing plans in order to determine the ideal one for themselves.

• Basic: This plan is best for small businesses or startups with a limited number of sales or customers. It starts at $109/monthly.

• Scale:  This plan of Feedback Express is suitable for medium-sized businesses with higher sales volume. It starts at $219/monthly.

• Professional: Feedback Express has tailored this plan for large businesses with substantial sales volume and for online sellers who need more advanced features and integrations. It starts at $359/monthly.

Apart from the above-mentioned plan, Feedback Express offers a 14-day free trial to online sellers before committing to a paid plan.

Feedback Express is very much dedicated to supporting online sellers in several Amazon, Shopify, eBay, and more marketplaces across the globe, including:

• North America: It supports Amazon sellers in the U.S., Canada, and Mexico marketplaces by providing tools for feedback management.

• Europe: Feedback Express is available in European marketplaces, which include the UK, Ireland, Germany, France, Italy, the Netherlands, and Spain.

• Other Global Marketplaces: Feedback Express is continuously expanding its reach to other global marketplaces and is now supporting additional Amazon marketplaces, such as India, Australia, New Zealand, and Brazil.

Feedback Express is essential software for online sellers that collects customer feedback in real time and continuously monitors the feedback for quality. This software enables online sellers of various marketplaces to manage their online reputation, increase customer satisfaction, and drive sales simply by integrating it with their e-commerce platform, customising requests, and analysing insights. To summarise, Feedback Express will give sellers a whole new set of automated capabilities to facilitate feedback as real-time insights that will help their business in building an online reputation and customer engagement.