AfterShip

In this fast-paced world, there’s no time to wait and speculate where your parcel can be, instead, it should be efficient order tracking no matter if you are an e-commerce business or customer. This is what AfterShip promises, enhanced operational efficiency along with helping online stores improve customer experience. With AfterShip, businesses can streamline shipment tracking. No matter if you are an independent seller or a large enterprise, AfterShip Tracking offers you automated notifications, multi-carrier support, and real-time updates to make customer purchases more seamless.

Integrations with major e-commerce platforms such as Shopify, WooCommerce and more, Aftership lets your customers track their orders efficiently. In this AfterShip review, we will be detailing their features, pricing structure and more to help you decide whether this is the right choice for your business or not.

To improve the post-purchase experience for merchants and customers alike, AfterShip employs a variety of features that are useful to both parties. Notable features include the following:

• Multi-Carrier Integration: 1,100+ carriers worldwide including the likes of DHL, FedEx, and UPS; AfterShip provides services for all of them. This allows AfterShip to provide real-time updates to merchants while minimizing the need to juggle various tracking systems.
  
• Real-Time Tracking: Merchants and customers receive up-to-date information on shipment statuses, reducing "Where Is My Order" (WISMO) inquiries and enhancing transparency.
  
• Branded Tracking Pages: Companies and businesses are able to make bespoke branded pages for tracking shipments and promoting their products making customer experience more pleasant and engaging. 
  
• Automated Notifications: AfterShip sends automated emails, SMS, and Facebook Messenger alerts to keep customers updated with the delivery at all times.
  
• Returns Management: The process of returning any item for customers is hassle-free, allowing them to initiate returns effortlessly. In the long run, this ensures improved customer satisfaction and loyalty.
  
• Analytics and Reporting: AfterShip provides detailed analytics on shipment performance, helping businesses identify issues and optimize their logistics operations.
  
• AI-Powered product recommendations: Using AI, AfterShip can also make personalized product suggestions on the tracking pages and alerts. Besides making information more useful, these suggestions also help to boost revenue as they target a more specific audience.
  
• Seamless Integrations: AfterShip connects with an extensive range of eCommerce tools and platforms like Shopify, Magento, WooCommerce, and BigCommerce. Such integration enables clients to make use of AfterShip’s functions in their workflows without any additional complication.
  

Aftership attends to the needs of eCommerce businesses through a complete suite of services and products designed to improve the experience after the purchase. Some of the most important are:

• AfterShip Tracking: An advanced tracking software that allows proactive tracking that lowers “Where's My Order” (WISMO) queries and enhances delivery effectiveness.
  
• AfterShip Returns: A service that automates the returns management process and creates an excellent returns and exchange experience while cutting return expenses and increasing revenue retention.
  
• AfterShip EDD (Estimated Delivery Date): An AI-enabled application that improves conversions, manages customer expectations, and ensures customers are well-informed by providing precise shipping timing estimates.
  
• AfterShip Protection: A premium revenue loss protection shipping service which increases customer satisfaction and improves claims processes.
  
• AfterShip Shipping: A shipping solution that combines multi-carrier functions in one portal, enabling businesses to set up and manage multiple carriers and solve complicated shipping issues.
  

In a matter of minutes, you can get started with AfterShip. Signing up on AfterShip Tracking is a straightforward process to ensure you get shipment tracking up and running quickly. Here’s how you can get started:

• Visit the AfterShip Registration Page: Navigate to the AfterShip Tracking registration page. Click on Log in (there is no sign-up button available on the home page).
  
• Fill in Your Details: Click on “Create Account” at the bottom of the page and then provide your name, email address, and set a secure password.

• Email Verification: After submitting your information, you'll receive a verification email with an OTP. Login into the site using this OTP.
  
• Complete Company Information: Once logged in, you'll be prompted to fill in the necessary details regarding your company, its order volumes, etc.
  
• Start Your Free Trial: Now that you are done with the setup you are welcomed with AfterShip’s 14-day free plan. Check out their platform and understand how you are going to make the best out of the platform when you subscribe to them.
  

AfterShip's intuitive dashboard is designed to provide businesses with a comprehensive view of their shipping operations, ensuring efficient management and enhanced customer satisfaction. Although the dashboard is very well illustrated, the main sections can be divided into four parts which are discussed below in detail.

• Central Dashboard: The Home Dashboard portrays all shipment-related activities weighing in the logistics operations of a business. With a single glance, the business can find statistics such as tracked shipments, undelivered shipments, on-time delivery ratio, and a shipments-over-time graph for in-depth analysis. Businesses can also monitor their available period for trial, consumption of shipment quota, and their subscription status with the option to upgrade. The left navigation menu eases the access to other parts of the system including Tracking Dashboards, Protection, Notifications, Analytics, and Apps to keep the workflow smooth and faster.

• Orders Dashboard: This section permits users to control orders and the associated packages more proficiently. Orders in this segment can be viewed with reference to the fulfilment status, thus dividing them into classes. Users can look at orders with a lot of detail such as order number, name of customer, or tracking number.
  
• Shipments Dashboard: Here, businesses can create, find, and manage shipments with ease. The dashboard offers features to streamline shipment management, ensuring timely deliveries and proactive issue resolution.

• Analytics Dashboard: AfterShip provides an analytics dashboard with visualization and functional improvements. This upgraded toolkit offers a modern interface, advanced visualization tools, and improved scalability, allowing businesses to monitor key metrics such as shipment performance, order-to-delivery times, transit times, and exception rates. These insights help identify bottlenecks and optimize shipping strategies.
  

AfterShip offers a range of pricing plans tailored to accommodate businesses of various sizes and shipment volumes. Below is an overview of their current plans:

• Free Plan: Free-to-use 7-day plan comes with a limited set of features from AfterShip in which you can track 50 shipments per month at no cost.
  
• Essentials Plan: Priced at $9 per month, up to 100 shipments monthly, includes essential features such as extensive eCommerce integrations, customizable tracking pages, and basic analytics.
  
• Pro Plan: Priced at $69 per month, up to 2,000 shipments, includes advanced features like tracking API access, customer feedback surveys, and multiple tracking pages.
  
• Enterprise Plan: There’s no fixed price for this plan, instead you contact their sales team and let them know your requirements according to which they spin of a custom plan for you.
  

AfterShip has established itself as a trusted partner for numerous prominent brands, delivering exceptional shipment tracking solutions. Still, doubting why AfterShip? Here are some answers -

• Ratings: AfterShip boasts an impressive 4.9/5 stars based on 423 user reviews on Capterra.
  
• Key Clients: AfterShip’s list of clients includes the likes of TOMS, Kylie Cosmetics, and Gymshark.
  
• Major Achievements: AfterShip received Tiger Global and Hillhouse funding of 66 million dollars in April 2021 in a series B funding
  

AfterShip has established a robust global presence, providing shipment tracking solutions across a vast array of regions. Key highlights include:

• Global Coverage: AfterShip has more than 1,100  carriers, enabling any shipment tracking in more than 220 countries and territories around the globe. 
  
• SMS Notifications: Their SMS notification service extends to over 200 countries, allowing them to update  customers globally
  
• Comprehensive Reach: AfterShip has tracked more than 4.4 billion packages for retailers across 248 out of 249 countries which demonstrates the international footprint.
  

If you're running an eCommerce business, seamless shipping and tracking aren’t just perks—they’re necessities. AfterShip steps in as a game-changer, helping businesses provide real-time package tracking, automated updates, and a branded post-purchase experience that keeps customers coming back.

With its 1,100+ carrier integrations, powerful analytics, and customizable tracking pages, AfterShip isn’t just another tracking tool—it’s a customer retention powerhouse. The platform ensures that your buyers stay informed every step of the way, reducing support queries and boosting trust.

So, is AfterShip worth it? If you want to simplify your logistics, enhance customer satisfaction, and scale your shipping operations with ease—then yes, absolutely