AfterShip

AfterShip is an essential tool for online sellers which has been designed as a post-purchase and shipping management platform to increase the customer experience. This platform assists online sellers of multiple marketplaces such as Shopify, eBay, BigCommerce, and more to keep a close eye on every step of the shipping and delivery process. In this review, we will give you detailed information about its main features, services, payment details, and more.

AfterShip offers a wide range of features which makes it an essential platform for online sellers.

• Shipping: AfterShip enables online sellers to choose their preferred carrier for shipping and shows complete details about shipping to customers also, thus increasing customer satisfaction.
• Tracking: Online sellers can track various details about their shipping on AfterShip such as expected delivery date, mode of payment, customer details, carrier partner, and more.
• Returns & Exchanges: AfterShip offers a smooth return and exchange option which helps customer to exchange or return their products in a hassle-free manner.
• Complete Analytics: Online sellers can get a complete review of their costs, profits, sales, shipment tracking, and customer engagement which helps them to make data-driven decisions for better performance of their businesses.
• Multiple Marketplaces: AfterShip seamlessly integrates and supports multiple marketplaces such as Shopify, eBay, BigCommerce, Amazon, Klaviyo, and more.
• Multi-Language Platform: AfterShip supports multiple languages such as English, German, French, Italian, and Spanish to increase the seller’s experience.
• Personalised Tracking Pages: AfterShip assists online sellers to make cutomised branded tracking pages which increases brand awareness among customers.
• Customizable Alerts: Online sellers can set up customizable alerts and notifications for deliveries, tracking numbers, order status, payment status, and more.

AfterShip provides a variety of services to online sellers that cover important aspects of businesses such as shipment tracking, delivery updates, profit calculation, and more.

• Package Tracking: AfterShip enables online sellers to track multiple packages and keep a close eye on them from a single platform.
• Delivery Details: Online sellers can receive delivery details, such as customer’s address, mode of payment, expected delivery date, and more with the help of AfterShip.
• Multiple Carrier Options: AfterShip offers multiple carrier options to online sellers from which they can choose according to their preferences and requirements.
• Supports Multiple Marketplaces: AfterShip seamlessly integrates and supports multiple marketplaces such as Shopify, eBay, BigCommerce, Amazon, Klaviyo, and more.
• Notifications: AfterShip immediately notifies online sellers about deliveries, tracking numbers, order status, payment status, and more to keep them updated.
• Detailed Analysis: Online sellers can get detailed reports of delivered orders, canceled orders, partially delivered orders, returns, exchanges, profit margins, operational costs, and more to make data-driven decisions.
• Profit Calculator: AfterShip calculates profits generated from e-commerce platforms. These profit margins help online sellers to know which products are more profitable than others.
• Operational Costs: AfterShip assists online sellers in getting a clear picture of operational costs associated with their businesses, helping them to make better strategies to reduce operational costs and drive sales.
• Secured Shipping: AfterShip offers secured shipping to customers which increases customer satisfaction. In case of any issues, it makes the process of claiming damages and receiving refunds hassle-free.
• Seamless Returns & Exchanges: AfterShip's customisable return and exchange policy, in-app reverse logistics management, and wide platform support provide clients with complete convenience regardless of geography or platform.

• Create an account: The first is to step in and create an account on AfterShip.
• Import: Then, online sellers need to import their shipments to AfterShip.
• Set Preferences: Set preferred shipping services and activate relevant carriers for smooth and hassle-free shipping and tracking.
• Notifications: Set up customised tracking notifications to receive timely updates about shipping.
• Customized Setup: The next step is to set up the branded tracking page according to your preferences.
• Track Shipments: The final step is to finalize the tracking portal and start tracking multiple orders with the help of AfterShip.

• Visit the official website of AfterShip.
• Click on the Get Started Free button.
• Enter your email address, name, phone number, and password, and click on the Create Free Account button.
• Verify your email address.
• Then, provide necessary information such as company name, seller type, order volume, and more.
• Submit the form and start your 14-day free trial.

The AfterShip dashboard provides online sellers with a variety of features to help them manage their businesses and assure appropriate product shipping, as well as the ability to monitor several trackings at once.

• Tracking: Online sellers can track their shipments and get detailed information about the shipment of multiple products from the dashboard of AfterShip.
• Shipments: The Shipment section of the dashboard shows important information, such as shipping method, carrier, origin, destination, vendor’s name, customer’s name and address, transit time, order status, and more to online sellers for a clear picture of their shipments.
• Orders: The order section in the dashboard shows the complete list of fulfilled, unfulfilled, all, and partially fulfilled orders to online sellers. It also enables online sellers to look at all the payment details and transactions.
• Notification: In case of any shipping updates, payment notifications, reviews, etc, AfterShip immediately notifies online sellers.
• Analytics: The analytics section of the dashboard shows the detailed tracking details and shipment details of all the orders to online sellers.
• Apps: The dashboard of AfterShip shows the integrated apps with AfterShip to online sellers.
• Help Centre: In case of any issues, online sellers can reach out to the team of AfterShip via email or live chat.
• Settings: Online sellers can change their preferences or make additional settings from the Settings option of the dashboard.
• Estimated Delivery Date: Online sellers can get all the estimated delivery dates of their orders from the dashboard only.
• Carbon Footprint: It shows the carbon emissions report based on various shipments' impact on the environment.

AfterShip offers multiple plans to online sellers from which they can choose according to their shipping requirements.

• Essentials: This plan includes a customizable tracking page, email and SMS notifications, and basic shipment analytics. This plan starts at $9 per month.
• Pro: It offers all the features included with the Essentials plan along with customer feedback service, tracking API, multi-language usage options, and more. This plan costs at least $99 per month.
• Premium: AfterShip offers all its services to online sellers under this plan. It starts at $199 per month.
• Enterprise: This plan is completely customizable according to the needs of online sellers. This plan costs according to the customized plan and requirement of the seller.

Moreover, AfterShip offers a 14-day free trial to online sellers without a credit card.

Apart from the above-mentioned plans, AfterShip offers two organisational plans.

• Team: Apart from the owner of the business, this plan gives access to other members of the business to all products. It costs $10 per member.
• Enterprise: This plan is completely customizable according to the seller’s request for access to other members of the team and their roles.

AfterShip offers a 7-day free trial of organisational plans to online sellers.

Furthermore, AfterShip provides extra support along with the standard support via two plans.

• Silver: It includes response time by live chat under 10 minutes and by email within 2 hours. It also offers constant support from managers on onboarding and business details. It costs 20% of the product subscription fees.
• Gold: It offers priority live chat support within 2 minutes and email support within 15 minutes. This plan also includes regular updates every 30 minutes, developer support, and a consultant. It costs 30% of the product subscription fees.

AfterShip supports a wide number of online sellers across various online marketplaces such as Amazon, Shopify, eBay, BigCommerce, etc. It supports multiple countries including the US, the UK, France, Germany, Spain, Switzerland, Italy, Belgium, and more.

In a nutshell, AfterShip is the platform that provides flexibility to online sellers to choose their carrier partners and allows them to monitor everything about shipping and delivery which increases customer satisfaction. These features, services, and tools of AfterShip enable online sellers to save time on worrying about product shipping and delivery and encourage them to focus on the various other important aspects of their businesses in this fast-changing marketplace.